Adam Caudill

GetSatisfaction: Is it worth it?

While working on the list of tools and services to write about as part of my Start-up Tools series, Get Satisfaction has been the hardest to decide on. After a lot of reading, I decided against recommending it, though I had to write about it because so many companies have opted to use it.

Get Satisfaction is a great concept for the most part – what it boils down to is a specialized forum service for your customers to discuss issues and ideas about your products. But it’s not quite that simple, as your customer can create a site with them in your company’s name, without your knowledge as 37signals found out – (and they weren’t happy about it). The article by 37signals goes into length about the issues surrounding the service, so I won’t repeat them all here – it’s well worth the time to read if you are thinking about using the service.

Start-up Tools: Open Atrium

When it comes to small business project management, Basecamp by 37signals has been the king of the hill for some time. Now though, there is an exciting new player in the field: Open Atrium. It’s a Drupal based open source project management system somewhat like Basecamp, though with many more features.

Open Atrium is new on the scene, with beta 1 being released just 4 days ago – though it’s already rather polished and seems to work well. While there are some hiccups with the installer and a disappointing lack of documentation, it’s still very easy to install and takes only a few minutes to get running.

Start-up Tools: Microsoft BizSpark

Good developers need good tools, it’s simple as that. If you are building software for Windows, the only real option is Visual Studio. The down side to Visual Studio? The $1,200 starting price tag. While Microsoft is now providing the free Express editions, these are aimed more at hobbyists, not serious developers.

Microsoft thankfully is here to help: If your company is less than three years old and has less than $1 million in annual revenue, they have a program to give you all that you need. BizSpark provides the key tools and technologies to get your start-up moving without impacting your budget.

Silverlight 3 Tools Available

It looks like the core Silverlight 3 tools are now available:

• Microsoft Expression Blend 3 + SketchFlow RC
• Microsoft® Silverlight™ 3 SDK
• Microsoft® Silverlight™ 3 Tools for Visual Studio 2008 SP1
• Deep Zoom Composer

Though the tools needed for development seem to be public, I’ve yet to see the end-user run-time; though I imagine we’ll see that in the release anticipated for tomorrow.

Time to have some fun. 🙂

Update: Client run-time is now available.

Lumix DMC-FZ8 & Infrared

After several months of tests and experiments, I have finally determined something: Infrared with the Lumix DMC-FZ8 just doesn’t work.

I’ve been trying to use a R72 Near-Infrared filter to filter out the “normal” light that we see, leaving only the infrared light that I wanted to capture. The FZ8 is sensitive to infrared, as can be easily demonstrated by taking a picture of a TV remote control. What you’ll see is a couple of points of light coming from the remote; these are the infrared lights that are used to transmit commands to the TV.

Avatars – Why roll your own?

I’ve been working on a project recently that uses avatars, while planning out this specific feature it occurred to me – why should we re-invent the wheel? There’s already at least one service that specializes in doing it right: Gravatar.

While building something as simple as avatar support takes a relatively small amount of time, when working against a tight deadline or a tight budget every minute counts. In the world of an ISV (especially a young one) the balance of user satisfaction and development time is critical. Using a service such as Gravatar is a great way to give the users what they want with minimal impact to the timeline.

Start-up Tools & Services

Over the next few weeks (and months) I’ll be posting a series of articles on the tools and services that start-ups can use to make their business both more efficient and more profitable. This is aimed at ISVs (both micro and close to micro) though most of this should apply to any technology startup.

When you are starting a business, there are many important considerations with anything you use, here are the keys points I’ll be looking at:

Remember The Milk

I’ve been a fan of Tasks for quite some time, though as time goes on and updates don’t come out, it seems less and less attractive. As most web-based services have fully embraced Web 2.o with all its AJAXy goodness, Tasks remains firmly entrenched in Web 1.0; and I’ve finally given up.

We are in a world where instant is no longer a nice-to-have, but an absolute must. Applications and services should; no, must provide immediate feedback and minimize full-page loads whenever possible. Tasks has failed on this front.

Switching hosts, again.

So here we go again – my 4th hosting company since I started this blog. Maybe I’ll have better luck this time? For those interested, here’s the rundown of which hosts I’ve used, and what I’m doing today.

Radical Vision** – Lasted 4 years**

Radical Vision was once a great host, though as time went on I had more than a few issues with them. I tried to give them a chance (several chances, actually). During the first year or so, they were great about updating software and keeping things on the cutting edge – by the end, they were using a known vulnerable version of PHP and behind updates on pretty much every major piece of software in use.